Brila support

Answers to common questions. Anything else: email muneebrafishakoor@gmail.com.

How do I contact you?

Email muneebrafishakoor@gmail.com. In the app, Settings → Help and feedback → Report a bug starts an email with a few details about the app and your iPhone filled in (you can remove them). Tell us what you were doing when something went wrong.

How do I back up my data?

Open Brila → Settings → iCloud backup → Back up now. Backups go to Files › iCloud Drive › Brila, or stay on your iPhone if iCloud Drive is off. On the same screen you can turn on Back up every week.

How do I restore a backup, for example on a new iPhone?

Install Brila and start your plan (or tap Restore on the plans screen to bring back your subscription), then open Settings → iCloud backup and pick a backup under Restore, or tap Restore from a file to choose one from iCloud Drive or Files. It replaces the data on that iPhone with the backup; you can have the app keep a copy of what was there first.

How do I change my main currency?

Open Settings → Currency and pick a currency. Past amounts are converted at the exchange rate on each transaction’s date, so the app needs an internet connection to download the rates. Switching straight back brings back the exact amounts you had.

Voice or scan isn’t working

Voice (including typed AI entry) and scan need an internet connection. There is a daily limit, which resets once a day (the app shows the exact time). Allow access to the microphone, camera or photos when iOS asks, or later in iPhone Settings → Brila. If the app says AI isn’t connected or is busy, try again a little later; if it keeps happening, email us.

How do I delete all my data?

Open Settings → Delete all data (the last item) and confirm. Everything you entered, your receipt photos and the backup copies on this iPhone are erased, and the app starts fresh. There is no account to delete. Backup files you saved in iCloud Drive or the Files app stay until you delete them in the Files app. Deleting the app also removes its temporary files. Our server keeps no content: see the privacy policy.

How do I restore my purchase?

On the plans screen tap Restore, or open Brila → Settings → Subscription → Restore purchases. Use the same Apple Account you bought with.

How do I cancel my subscription?

Open iPhone Settings → your name → Subscriptions → Brila Plus and cancel at least 24 hours before it renews. Deleting the app doesn’t cancel it. Refunds are handled by Apple at reportaproblem.apple.com.

Is my data private?

Yes. Brila has no account, and your data stays on your iPhone. Only if you use voice, typed AI entry or scan is what you choose sent, through our server, to OpenAI to read it. Read the privacy policy and the Terms of Use (EULA).